AUS
30-Day Return Policy
Our Promise
Ride more, for less
BikesOnline Return Policy
Standard Return vs. Checkout+
Checkout+ is an optional add‑on that appears right in your cart before completing your order. For a small fee, it gives you extra protection and flexibility.
Without Checkout+, customers are responsible for return shipping and only have a 30‑day return window.
| Standard Return Policy | Checkout+ (Free returns + package protection) |
|
|---|---|---|
| Return Window | 30 days | 60 days |
| New Bike and P&A Returns | ✅ | ✅ |
| Ex‑Demo Bike Returns | ❌ | ✅ |
| Outlet Bike Returns | ❌ | ✅ |
| Free Return Label | ❌ | ✅ |
| Package Protection (lost, stolen, or damaged - fast resolution) |
❌ | ✅ |
| Restocking fee applies if not as-new (no fees when returned as-new) |
Up to 20% | Up to 10% |
| Refund Processing Time (once the item has been received) |
Within 5 business days | Within 24 hours |
We want you to love your ride! Our returns policy is built to be fair, simple, and transparent. If we make a mistake, we’ll make it right at no cost to you. All we ask is that items are returned in ‘as‑new’ condition so we can keep delivering great bikes and great prices to every rider.
What Qualifies for a Return
Change of Mind: You can return an unused item within the time frame above.
Sizing Returns: If you bought the wrong size bike, you can exchange it for the same model in another size or for a different bike, with the value issued as store credit. To help avoid sizing issues, check our Size Guide or book a call with our bike experts before purchase.
Our Fault: If we shipped the wrong item, your order arrived damaged, or it doesn’t function as intended, we’ll fix it promptly at no cost to you; just let us know within 7 days of receiving it.
Outlet & Ex‑Demo Items are Final Sale. If you purchased Checkout+, you may return the item for store credit.
Return Shipping Costs
Return shipping is the responsibility of the customer unless you purchased Checkout+. With Checkout+, we will cover the return shipping cost and provide package protection for added peace of mind.
Condition Guidelines
We understand you may want to check sizing or fit:
- ✅ Allowed: A living room test fit or a short ride on a clean, paved surface.
- ❌ Not Allowed: Off‑road use, or any visible signs of dirt, grime or wear to tyres, drivetrain, frame, or components.
Items must be clean, unused, and in “as‑new” condition. Return in the original box/packaging with all parts and accessories.
Restocking Fees & Damage in Return Transit
We take care in sending your order; please do the same when sending it back. If an item is returned with minor wear or dirt, a restocking fee of up to 20% may apply.
Why We Have These Rules
Keeping returned items in ‘as‑new’ condition helps us resell them and keep costs low for all customers. Items that are used, dirty, or damaged can’t be resold without costly repairs, which is why we may charge a restocking fee in these cases. Following our guidelines helps us keep prices low for every rider.
Refunds & Store Credit
- Inspections and refunds are completed within 5 business days of receiving your return.
- Refunds are issued to your original payment method; your bank may take up to 10 business days to process.
- Store credit is issued immediately after inspection.
How to Start a Return
- Submit a return request through our Returns Portal.
- Choose your preferred solution: refund, exchange, or store credit.
- Follow the provided packing and shipping instructions.
- Schedule pickup or drop‑off as directed.
- Track your return’s progress online until complete.
