Warranty Coverage - USA

We want you to ride with confidence. Every bike, part, and accessory we sell is backed by its manufacturer's warranty, and our Warranty Team is here to help if something isn't right.

As an authorized retailer, we'll help you understand your warranty coverage, gather the information needed for your claim, and work with the manufacturer to reach a resolution based on their warranty policy. Because we're an authorized retailer for every brand we sell, your purchase is eligible for manufacturer warranty coverage, subject to each brand's terms.

How warranty works

Warranty coverage varies by brand. Each manufacturer sets its own warranty terms, including what's covered, how long coverage lasts, and any eligibility requirements. You'll find each brand's policy in the warranty policy links below.
Don't see your brand, or no warranty policy is listed? Contact us, and we'll check with the manufacturer for you.

How to start a claim

Find your brand in the warranty policy links below.
If the manufacturer handles warranty claims directly, follow the link provided to submit your claim with them. In many cases, this can be the fastest way to get assistance.
If the manufacturer works through authorized retailers, or you're not sure where to start, submit a request to our Warranty Team. We'll review your claim, work with the manufacturer as needed, and keep you updated along the way.

What you'll need

To help us review your claim as quickly as possible, please have the following ready:

Your BikesOnline order number or other proof of purchase
Clear photos or a short video showing the issue
A brief description of what happened and when you first noticed the problem
The serial number for bikes, frames, and components that have one

Additional information may be requested depending on the product and the manufacturer's warranty requirements.

What to expect during a claim

How long will my claim take?
It depends on the manufacturer, the issue, and parts availability. Some claims are resolved within a few days, while others take longer, especially when the manufacturer needs to inspect the item or parts are back-ordered. We'll update you when the manufacturer responds or anything changes.

What if my claim seems stuck?
If your claim is with us, reply to your ticket and we'll check on it. If you filed directly with the brand and haven't heard back, contact us with your order number and any claim number they gave you, and we'll follow up with the manufacturer for you.

What happens if I don't reply?
Claims can't move forward without the information or items the manufacturer asks for. If we don't hear back from you, or an item isn't sent in within the time the manufacturer requires, we may close your request. You can pick it back up by replying to your ticket or submitting a new request.

Can I get reimbursed or make special arrangements?
Any special arrangement, such as reimbursing a part, must be approved by our Warranty Team in writing on your ticket before you buy parts or pay for repairs. We can't reimburse costs that weren't approved in advance.

Who decides whether my claim is approved?
The manufacturer. Each brand reviews claims under its own warranty terms and decides whether a claim is approved and how it's resolved, usually by repairing the item or replacing it with the same or an equivalent model. Our Warranty Team submits your claim, shares what the manufacturer needs, and keeps you updated, but we can't override the manufacturer's decision.

Did your order arrive damaged?

Damage that occurs during shipping is handled separately from a manufacturer's warranty claim.

If your order arrived damaged, contact us as soon as possible. Please include your order number along with photos of the item, shipping box, and packaging. Our team will review the damage and help you with the next steps.

Shipping for warranty claims

If an item needs to be inspected, we'll let you know whether it should be sent to BikesOnline, the manufacturer, or another authorized service location.

Unless the manufacturer's warranty provides otherwise, the customer is responsible for the cost of sending an item in for inspection.

For approved warranty claims, BikesOnline will cover standard shipping of the repaired or replacement item back to you. If the manufacturer ships it to you directly, their shipping terms apply.

Please wait for return instructions before shipping anything. This helps make sure your item is sent to the correct location and prevents unnecessary delays.

What's generally not covered

Manufacturer warranties are primarily intended to cover defects in materials or workmanship. Depending on the brand and product, warranty coverage may not include:

Normal wear and tear, including parts that wear out with regular use over time, such as tires, tubes, brake pads, chains, bearings, and grips. A confirmed manufacturing defect may still qualify for coverage.
Damage caused by crashes, accidents, misuse, neglect, modification, improper assembly, or improper maintenance
Labor or service costs unless specifically included by the manufacturer's warranty
Loss of use, downtime, or other incidental costs
Shipping costs associated with sending an item in for inspection unless covered by the manufacturer's policy

Warranty terms and exclusions vary by manufacturer. Please review the applicable brand's warranty policy below for complete coverage details.

Not sure where to start?

We're happy to help.

If you're unsure whether your issue may qualify for warranty coverage, which warranty applies, or who you should contact, reach out to our Warranty Team. We'll review the situation and help point you in the right direction.

Warranty policy links

Select a brand to view its warranty policy. If a brand doesn't publish a policy online, its link opens our support form so we can check with the manufacturer for you.

0–9