You get a full month of discounts! Our Black Friday Sale is running throughout November, giving you plenty of time to shop. The official sale period wraps up on Black Friday, November 28, 2025. Keep in mind that stock is limited on our most popular deals, so while the sale is long, the best bikes won't last that long. Shop today to grab your gear!

Yes. We partner with leading US providers like Affirm and Bread Pay to offer flexible financing options. You can explore monthly payment plans directly on the product page or select your preferred "Buy Now, Pay Later" option during the final checkout step.

We offer FREE SHIPPING on gear and accessories orders over $99 within the United States. For bikes and other bulky items, a subsidized shipping fee (starting at $39) applies. The exact shipping cost will be calculated and displayed in your cart before you checkout.

Yes, sales tax will be added to your order. We are required to charge the applicable state and local sales tax based on the delivery address provided at checkout, which will be calculated and clearly displayed before payment.

Yes, if a healthcare provider determines that the bike is medically necessary, you can use your FSA or HSA to pay for it. A service like Truemed can help you get the required documentation to make your purchase eligible.

While our bikes are professionally packaged, if your order arrives damaged, please stop assembly immediately and contact our US Customer Service team with photos. We will quickly assess the damage and work to provide a prompt resolution, replacement, or service.

To make sure your bike fits you just right—comfortably, safely, and with optimal performance—we recommend using our online size guide before purchasing.

There are no special restrictions. All Black Friday accessories and gear are covered by our standard return policy. The only limitation is stock, as these items move very quickly!

No, we are unable to hold or reserve bikes for customers. Our deep Black Friday discounts are offered on a strict first-come, first-served basis. The moment the sale is live is the moment to secure your desired model.

Yes, the Black Friday Sale includes significant savings on a wide selection of our most popular e-bikes, including mountain, road, and commuter models. Check the Electric Bikes category to view all current deals.

Your bike will arrive in our custom box, professionally packed and 90% assembled. You will only need to install the front wheel, handlebars, and pedals. This usually takes about 15-20 minutes with basic tools, and you can watch our video guide here for help!

Our US Customer Service team is available to assist you. While we operate under standard business hours (typically Mon-Fri, 7:00 AM–4:30 PM PST), we often run extended support hours during the Black Friday weekend. Please check the Contact Us page for the most current schedule.