Our Black Friday sale typically runs for a limited period around late November. Specific start and end dates are announced closer to the event, and the page will update automatically once deals go live.

We offer flexible finance options through our trusted partners, allowing you to spread your payments over time. Available plans may vary, and the most up-to-date financing choices will appear at checkout during the Black Friday period.

Shipping fees depend on the item type and delivery location. During Black Friday, our standard shipping policies remain in place, and any promotional shipping offers will be clearly displayed on the page once available.

Yes. Sales tax is applied according to your state’s regulations and is calculated automatically at checkout.

Most bikes and cycling gear are not eligible for FSA or HSA spending. Eligibility rules depend on your plan provider, so we recommend checking your benefits guidelines for clarification.

If your bike arrives damaged, contact our Customer Service team immediately. We’ll assess the issue and organise the fastest possible resolution, including replacement parts or a full exchange when applicable.

To make sure your bike fits you just right—comfortably, safely, and with optimal performance—we recommend using our online size guide before purchasing.

There are no special restrictions. All Black Friday accessories and gear are covered by our standard return policy. The only limitation is stock, as these items move very quickly!

No, we are unable to hold or reserve bikes for customers. Our deep Black Friday discounts are offered on a strict first-come, first-served basis. The moment the sale is live is the moment to secure your desired model.

Yes, the Black Friday Sale includes significant savings on a wide selection of our most popular e-bikes, including mountain, road, and commuter models. Check the Electric Bikes category to view all current deals.

Your bike will arrive in our custom box, professionally packed and 90% assembled. You will only need to install the front wheel, handlebars, and pedals. This usually takes about 15-20 minutes with basic tools, and you can watch our video guide here for help!

Our US Customer Service team is available to assist you. While we operate under standard business hours (typically Mon-Fri, 7:00 AM–4:30 PM PST), we often run extended support hours during the Black Friday weekend. Please check the Contact Us page for the most current schedule.